Shipping Policy

Last updated: September 3, 2026

Thank you for shopping with Tesaidem Crafty Store. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

1. Order Processing

Orders are processed after payment has been successfully confirmed.

Once your order has been processed and shipped, you may receive a shipping confirmation containing tracking information, where available.

Orders are not normally processed or shipped on weekends or public holidays.

2. Shipping Destinations

We ship to the countries and regions available during checkout.

If your country or delivery address is not available at checkout, we are currently unable to ship your order to that destination.

3. Shipping Costs

Shipping costs, where applicable, are calculated and displayed at checkout before you complete your purchase.

Any free-shipping promotions or thresholds will be clearly displayed on our website or during checkout when applicable.

4. Estimated Delivery Times

Estimated delivery times are displayed during checkout or communicated after your order has been processed.

Delivery times are estimates and may vary depending on the destination, carrier, customs procedures, public holidays, weather conditions, or other circumstances outside our reasonable control.

5. Order Tracking

Where tracking is available, tracking information will be provided after your order has been shipped.

Please allow some time for the carrier's tracking system to update after receiving your tracking information.

6. Incorrect or Incomplete Addresses

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible through the Contact Us section of our website.

Once an order has been shipped, we cannot guarantee that the delivery address can be changed.

7. Delayed Shipments

Occasionally, deliveries may take longer than expected due to circumstances outside our reasonable control.

If your order is significantly delayed, please contact us through the Contact Us section of our website so that we can assist you.

8. Lost or Damaged Packages

If your package arrives damaged, or you believe that it has been lost during transit, please contact us through the Contact Us section of our website.

Please provide your order number and any relevant information or photographs so that we can investigate the issue with the shipping carrier.

Your statutory consumer rights remain unaffected.

9. International Orders and Customs

International orders may be subject to customs procedures, import duties, taxes, or other charges depending on the destination country.

Where such charges are not collected at checkout, they may be payable by the recipient upon importation. Any applicable charges and responsibilities will be determined according to the laws and regulations of the destination country.