Return & Refund Policy

Last updated: September 3, 2026

At Tesaidem Crafty Store, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return in accordance with the conditions below.

Returns

You have 14 days from the delivery of the last item in your order to request a return.

To be eligible for a return, the item must:

• Be unused and in its original condition;
• Be in the original packaging, where applicable;
• Include all original accessories, tags, labels, and documentation;
• Not be damaged, altered, or used beyond what is reasonably necessary to inspect the product.

Some products may not be eligible for return where permitted by applicable law, including products specifically identified as Final Sale.

How to Request a Return

To request a return, please contact us through the Contact Us section of our website.

When contacting us, please provide:

• Your order number;
• The name used for the order;
• The item(s) you wish to return;
• The reason for the return;
• Any relevant photographs, if the product is damaged or defective.

Our customer service team will provide you with the necessary instructions for completing your return.

Please do not send any products back before receiving return instructions from our customer service team.

Return Shipping

Return shipping is free.

Once your return has been approved, we will provide you with the appropriate return instructions.

Refunds

Once we receive and inspect the returned item, we will notify you regarding the status of your refund.

If the return is approved, the refund will be issued to the original payment method used for the purchase.

Please allow the time required by your payment provider or financial institution for the refund to appear in your account.

There are no restocking fees for approved returns.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from the item you ordered, please contact us through the Contact Us section as soon as possible after delivery.

Please include your order number and, where appropriate, clear photographs of the item and its packaging so that we can assist you.

Order Cancellations

Orders may be cancelled until the order has been fulfilled.

Once an order has been fulfilled or shipped, it may no longer be possible to cancel it. In this case, you may request a return in accordance with our Return & Refund Policy.

Final Sale Items

Products or collections specifically marked as Final Sale are not eligible for returns or cancellations, except where a return or refund is required by applicable law.

Contact Us

For any questions regarding returns, refunds, damaged products, or order cancellations, please contact us through the Contact Us section available on our website.

Our customer service team will be happy to assist you.